Privacy Policy

Last updated: September 2026 · Effective immediately

PixTrace collects only what is needed to run analyses, manage credits, and process payments. We do not sell your data or your photos.

1. Information We Collect

When you create a PixTrace account and use the service, we collect: • Account information: name, email address, sign-in identifiers • Images you submit for analysis (processed temporarily) • Analysis results and history: filename, status, location summary, confidence score, timestamps • Payment and subscription data: plan type, amounts, billing status • Technical data: device type, browser/app version, IP address (for security and abuse prevention only) We do not sell your personal data.

2. Legal Basis for Processing (GDPR)

We process your data on the following legal bases under the GDPR (EU 2016/679): • Contract performance: to provide the analysis service you requested, manage your account, and process payments (Article 6(1)(b)) • Legitimate interest: to maintain service security, prevent fraud, and improve the product (Article 6(1)(f)) • Legal obligation: to retain billing records as required by applicable tax and accounting regulations (Article 6(1)(c)) • Consent: for optional communications such as product updates, which you can opt out of at any time (Article 6(1)(a))

3. How We Use Your Data

We use the information we collect to: • Authenticate you and keep your session secure • Run the image analysis you requested • Deduct or refund credits and display your history • Process payments and prevent fraud • Provide support when you contact us • Improve the reliability and performance of the service We do not use your photos to train AI models. Your images are processed solely to deliver analysis results.

4. Service Providers

PixTrace uses third-party service providers to operate: • Authentication and account management • Image analysis and AI processing • Payment processing (web: credit card processor; mobile: Apple App Store / Google Play) • Subscription management • Cloud hosting (European Union) Each provider processes data under its own privacy policy and applicable data protection agreements. We share only the minimum data necessary to complete your request.

5. International Data Transfers

Your data is primarily hosted in the European Union. Some service providers may process data outside the EU/EEA. In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, or reliance on adequacy decisions where applicable.

6. Photos You Submit

You choose which images to analyze. We do not access your camera roll or device storage without your explicit action. Submitted images are processed to generate analysis results. Image files are not stored permanently — they are deleted from our processing servers after analysis is complete. Only the analysis results (metadata, location data, scores) are retained as part of your history. You can delete your analysis history or your entire account from Settings at any time.

7. Location Data

PixTrace infers location information from the metadata (EXIF GPS coordinates) embedded in the photos you upload. We do not track your live device location, and we do not use device GPS.

8. Data Retention

We retain data for the following periods: • Account data (email, name, preferences): until you delete your account • Analysis results and history: until you delete your account or individual entries • Submitted images: deleted from processing servers after analysis completion (typically within 24 hours) • Payment and billing records: retained for 10 years as required by French tax and accounting law • Technical logs (IP addresses, access logs): retained for up to 12 months for security purposes When you delete your account, all personal data is permanently erased within 30 days, except where retention is required by law.

9. Your Rights

Under the GDPR and applicable data protection laws, you have the right to: • Access: obtain a copy of the personal data we hold about you • Rectification: correct inaccurate or incomplete data • Erasure: request deletion of your personal data • Portability: receive your data in a structured, machine-readable format • Restriction: request that we limit processing of your data • Objection: object to processing based on legitimate interest • Withdraw consent: where processing is based on consent, withdraw it at any time You can exercise most of these rights directly from Dashboard → Settings (data export, account deletion). For any other request, contact contact@pixtrace.io. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority. For users in France, this is the CNIL (www.cnil.fr). For users in other EU/EEA countries, you can contact your national supervisory authority.

10. Automated Processing

PixTrace uses artificial intelligence and automated systems to analyze images and generate results. These results are informational only and do not constitute definitive proof or legal evidence. No decisions with legal or significant effects on you are made solely through automated processing. You may contact us at contact@pixtrace.io to request human review of any analysis result.

11. Children's Privacy

PixTrace is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has created an account, contact contact@pixtrace.io and we will promptly delete the account and associated data.

12. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): • Right to Know: you may request the categories and specific pieces of personal information we have collected about you • Right to Delete: you may request deletion of your personal information • Right to Opt-Out: we do not sell your personal information to third parties • Non-Discrimination: we will not discriminate against you for exercising your CCPA rights To exercise these rights, contact contact@pixtrace.io or use the account settings in Dashboard → Settings. We will verify your identity before processing any request.

13. Security

We implement industry-standard security measures to protect your data, including encrypted connections (TLS), secure authentication, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

14. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page will change. For material changes, we will notify you by email or via the service. Continued use of PixTrace after updates constitutes acceptance of the revised policy.

15. Contact

For privacy questions, data access requests, or deletion requests: Email: contact@pixtrace.io Website: https://pixtrace.io Data controller: PixTrace, France