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Frequently Asked Questions
How does PixTrace determine photo location without GPS?
PixTrace combines AI geolocation, visual analysis, shadow geometry, and reverse image search. Location can still be estimated when EXIF GPS was stripped (WhatsApp, Instagram, screenshots).
Are my photos stored on your servers?
We do not keep a permanent photo gallery. Images are sent to the analysis pipeline for your request. Your account stores analysis summaries (filename, location guess, status, credits) until you delete the account.
How do credits work?
Subscribe to a monthly plan to get credits each billing cycle. 1 credit is reserved when you submit an image and kept only if the analysis completes. Failed or abandoned jobs are refunded. New accounts get 3 free analyses per month, no card required.
What does the confidence score mean?
It is the model's certainty on the best location guess. Treat anything below ~60% as an approximation and verify with other context.
Which photo formats are supported?
JPEG, PNG, HEIC, WebP, AVIF, TIFF and BMP, up to 10 MB (large files are automatically compressed client-side).
Is there an iOS or Android app?
PixTrace is a web app at pixtrace.io. Sign in from any modern browser. A native app may come later.
How do I delete my data?
Open Dashboard → Settings. You can export a JSON copy of your account, or delete the account. That removes your PixTrace data and login. You can also email contact@pixtrace.io.
How do I get credits?
Open Dashboard → Billing and subscribe to a monthly plan. Credits are added to your account as soon as the payment succeeds and reset at the start of each billing cycle.